Where do you ship?
At present, our shipping services are limited to the United States, Canada, and Australia. Due to uncertainties in delivery success, we do not typically ship to other countries. However, if you are prepared to assume the risk of potential customs issues, and/or are willing to pay a much higher shipping fee, please email us at contact@gogonuts.shop. We will be happy to assist you in facilitating your order.

Click here to view our full Shipping Policy.
How long does delivery take?
Please allow one business day for us to process and handle your order.

Local delivery in the greater Vancouver Area and shipping within BC, Canada will take 1-3 business days. The shipping time is generally 2-6 business days for Canada and US orders.

Click here to view our full Shipping Policy.
What is your return/exchange policy?
Click here for more details on our Return Policy.


What are the benefits of protein?
Protein intake offers numerous health benefits, including supporting muscle growth, aiding in weight management, and contributing to overall wellness. Read our blog here for more details regarding benefits to body composition goals!
Where is your protein made?
Our protein powders are crafted with care in Taiwan, the home of bubble tea. We source our high-quality, 100% grass-fed whey from New Zealand and Germany. Our Vegan protein options are derived from non-GMO soybeans grown in the USA and Canada, ensuring a commitment to quality and sustainability.
What are your certifications?
Our protein powders proudly hold HACCP and ISO 22000 certifications. We also undergo regular inspections by SGS for professional quality assurance. All our products are packaged in food-grade pouches, prioritizing safety and quality in every step of the process.
Special Dietary Considerations (lactose intolerant, vegan, etc.)?
Our range caters to various dietary needs:
  • • Keto-Friendly (Low-Carb)
  • • Gluten-Free
  • • Soy-Free (whey protein)
  • • Vegan-friendly (vegan protein)
  • • Suitable for Vegetarians, Kosher, and Halal diets

For those with lactose intolerance, our products contain minimal lactose (1g per serving). Most individuals with lactose intolerance can tolerate up to 12g of lactose per sitting (Source: National Library of Medicine). For a completely lactose-free option, try our Yogurt and Honey Lemon whey protein isolate or any product from our Vegan line.
Does your protein contain caffeine?
Our tea-based protein flavors contain natural caffeine derived from real tea ingredients. The caffeine content varies depending on the flavor:

Whey Protein (Per 30g Serving):
  • • Classic Milk Tea, Thai Milk Tea, Oolong Milk Tea: 27.4mg
  • • Matcha: 77.1mg
  • • Hong Kong Coffee Milk Tea: 123.4mg

Vegan Protein (Per 40g Serving):
  • • Milk Tea: 108mg
  • • Matcha: 79mg
  • • Black Tea Soy Latte: 31.5mg

For more detailed information about our ingredients and nutritional content, please visit our website or contact us directly.
How much protein do I need to consume?
Your protein needs vary based on factors like age, activity level, and health goals. For tailored recommendations, explore our blog here which provides insights and guidelines to help you determine your ideal protein intake.
Best ways to consume protein shakes?
For a smooth, clump-free shake, start by adding liquid to your shaker bottle, then follow with the protein powder. A general guideline is to use 200ml of water per scoop, adjusting the amount to suit your taste preferences. For a richer flavor, you can substitute water with milk or a milk alternative.
Can I Consume Protein Shakes Hot?

Yes, you can enjoy our protein shakes hot! To prepare a delicious hot protein shake, we recommend the following steps:

  • • Start with Room Temperature Water: Mix the protein powder in a shaker with room-temperature water. This helps prevent the protein from clumping, which is more likely to occur with hot water.
  • • Heat It Up: Once your shake is smoothly mixed, transfer it to a microwave-safe mug.
  • • Microwave Carefully: Heat your shake in the microwave for about 45 to 50 seconds on medium-high. This is just a starting point – you may need to adjust the time slightly depending on your microwave's settings.

Remember, heating protein shakes is a matter of personal preference, and the nutritional value remains largely unaffected whether consumed cold or hot.
How long is the shelf life and what are the best ways to store your protein products for maximum shelf life?
The shelf life of our protein is 2 years from manufacturing, with most customers receiving products having 1 to 1.5 years remaining.

Storage Tips:
  • • Store in a cool, dry place away from sunlight.
  • • Reseal pouch tightly after use.
  • • Avoid fluctuating temperatures and high humidity.

Proper storage ensures product freshness until the expiration date.
Why does the Yogurt flavor foam up more than others?
The noticeable foam in our Yogurt-flavored protein shake is a natural result of its unique composition. This foam is created by a combination of the high protein content and the acidity from the yogurt flavoring. These elements interact, causing a slight reaction in the protein structure, which leads to the formation of foam. We assure you that this foaming is completely safe and does not compromise the quality or nutritional value of the protein. You're still receiving the highest quality protein with every serving!

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