Shipping policy

General Information

Order Processing: Orders placed Monday-Thursday are shipped out the next business day. Orders placed Friday-Sunday will ship out Monday.
Tracking Information: You will receive a tracking number for all your orders.
Order Cancellation Policy: Orders can be cancelled within 24 hours of placement.

CANADIAN SHIPPING

Free Shipping: Orders over $99CAD qualify for free standard shipping.
Standard Shipping Cost: $9.99CAD for orders under $99CAD. Rates may vary based on location.
Dispatch and Delivery: Dispatched within 3 business days via Canada Post or UPS.
Shipping Speeds:
- Express: 1-2 business days.
- Standard: 3-9 business days.
Additional Information: Additional time may be needed for remote areas. No refunds for incorrectly addressed or uncollected parcels.

US SHIPPING

Free Shipping: Orders over $99CAD (~$75USD) qualify for free standard shipping.
Standard Shipping Cost: $$7.99USD for orders under $99CAD (~$75USD). Rates may vary based on location.
Dispatch and Delivery: Within 1-3 business days via Canada Post or UPS.
Shipping Speeds:
- Express: 2-3 business days.
- Standard: 3-6 business days.
Additional Information: Excludes customs duties/import taxes. Responsibility for incorrectly addressed or uncollected parcels lies with the customer.

INTERNATIONAL SHIPPING

Available Countries: Shipping to Canada, US, and Australia only. Please note that we have stopped shipping to Europe due to a number of issues with getting our products through customs, despite complying with all regulations. We strive to overcome these operational challenges and resume our service to our esteemed European customers in the foreseeable future.
Shipping Cost: Calculated based on location, via Canada Post or UPS.
Courier Options: Contact us for alternative couriers (additional fees apply).

LOCAL DELIVERY (GREATER VANCOUVER AREA)

Available Locations: Hand-delivery within the Greater Vancouver Area.
Delivery Fees: Based on zones, with higher fees for locations 1-2 hours from GVA.
Free Delivery: For orders above $49 CAD.
Contactless Delivery: No responsibility for packages left at the door/lobby if recipient unavailable.

LOCAL PICK UP

Due to increased demand, we are currently unable to offer in-person pickup service. However, we may reintroduce this option in the future and will update our policy accordingly.

Holiday/Peak Season Shipping: Expect longer delivery times during holidays and peak seasons. Orders should be placed well in advance.
Impact of Weather or Unforeseen Events: Shipping may be delayed. Customers will be informed of significant delays.

Initial Verification: Before reporting a missing package, please verify your shipping address and inquire with neighbors, roommates, family members, building concierge, or manager to check if they received the package on your behalf.
Tracking and Search: If your package’s tracking shows no progress for seven days, contact the carrier's customer service for a missing package search. Should there be no update from the carrier a week after your claim, please email us at orders@gogonuts.shop for further assistance. We will collaborate with the carrier to locate your package.
Resolution: Based on the investigation’s outcome, we may provide a replacement or refund and advise you on further steps tailored to your situation.