Shipping

We offer worldwide shipping. We are based in Vancouver, Canada so shipping within Canada and to the US will be cheaper and will be free if price minimums have been met. International buyers are still welcome to purchase. All orders will be shipped with Canada Post unless otherwise requested.

Please reach out to us via orders@gogonuts.shop with pictures and your order number to resolve any issues. We ask that you alert us within 24 hours of receiving your order.

  • Orders placed Friday, Saturday and Sunday will ship out Tuesday.
  • Orders placed Monday-Thursday are shipped out the next business day.
  • You will receive a tracking number for all of your orders.
  • FREE standard shipping for orders $99CAD and up.
  • Starting at $8.99CAD for all other orders under $99CAD.
  • Orders are dispatched from Vancouver, B.C. within 3 business days via Canada Post. 
  • Please contact us (with your order number) as soon as possible if an error in your order has been made. Once the package has left the facility we will not offer postage refunds for returned orders that are incorrectly addressed or for parcels not picked up on time.
  • For remote areas, please allow for additional shipping time.
  • Please note, there may be extra delays outside of our control due to COVID-19-related policies.

Shipping Speed

Price

Express

1-2 business days

$21.9CAD

Standard

5-10 business days

$8.99CAD and up or free for orders above $99CAD

  • FREE standard shipping for orders $99CAD ($79USD) and up.
  • $11.27CAD (~$8.99USD) flat rate for all other orders under $99CAD ($79USD).
  • Orders are dispatched from Vancouver, B.C. within 3 business days via Canada Post. 
  • Please use our currency converter to shop in your local currency.
  • Prices for orders outside of Canada do not include any applicable customs duties and/or import taxes. Customers are responsible for these charges if applicable.
  • Please contact us (with your order number) as soon as possible if an error in your order has been made. Once the package has left the facility we will not offer postage refunds for returned orders that are incorrectly addressed or for parcels not picked up on time.
  • For remote areas, please allow for additional shipping time.
  • Please note, there may be extra delays outside of our control due to COVID-19-related policies

Shipping Speed

Price

Express

2-3 business days

$27.9USD

Standard

4-8 business days

$8.99USD flat or free for orders above $79USD

  • Shipping costs for international orders will be calculated automatically depending on the location of the receiver. All orders will be shipped via Canada Post. If a different courier service is required, please send us an email with your order number and the preferred couriers. A different courier (from Canada Post) will result in extra fees.
  • Prices for orders outside of Canada do not include any applicable customs duties and/or import taxes. Customers are responsible for these charges if applicable.
  • Please contact us (with your order number) as soon as possible if an error in your order has been made. Once the package has left the facility we will not offer postage refunds for returned orders that are incorrectly addressed or for parcels not picked up on time.
  • For remote areas, please allow for additional shipping time.
  • Please note, there may be extra delays outside of our control due to COVID-19-related policies

Local Delivery (Greater Vancouver Area)

We currently use a delivery service that is able to hand-deliver your order in all cities within the Greater Vancouver Area. Prices are based on zones within those boroughs that you can see while you are checking out. If you are located within 1-2 hours away from the GVA, dates on hand delivery will be more limited and will result in higher delivery fees and subject to availability. Please contact us to arrange details.

At this time, we are doing contactless delivery for your orders on Monday, Wednesday, and Friday from 1 pm-8 pm. Orders above $99 CAD will qualify for free shipping. Be sure to include your phone number at checkout so the driver is able to contact you as you will also receive a notification when the driver arrives. Please be available to meet the driver immediately. We are not responsible for packages left at the door or in the building lobby if you are unavailable to meet the driver and retrieve your package.

Pick Up (Richmond, BC)

  • The order can be picked up at Big Orange (by Shoppers Drug Mart) located inside Richmond Centre.
  • Address: 6551 No. 3 Rd, Richmond, BC V6Y 2B6

Orders will be available for pick up within 2 - 4 days. A notification will be sent to you once the pick-up is ready for you.

Please bring your confirmation email to present to the staff for verification. A government-issued ID that matches the order will also suffice.

Please contact us as soon as possible so we can make alternative arrangements. If orders have not been picked up within 7 days after it’s ready and no alternative arrangements have been made, the package will no longer be available for pick up.

Returns

Please click here for more information on our return policy.

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